


Once you connect your inbox, HubSpot has access to information about your emails including the email address you’re sending from, the email addresses of recipients, the subject line, and the body of the email.Įvery “reply” email contains a reference to the unique ID number of the original email. How does HubSpot find replies to log after I connect my inbox? Once that's done, you should see the IMAP/SMTP servers and ports in your email client settings to input into HubSpot to connect. If you're looking at your email client settings and notice that you're set up via POP3, you'll need to work with your IT team to change this to IMAP. Connecting via IMAP allows for this POP3 doesn't. For this reason, your email needs to always be available on your email server so that HubSpot can see it. HubSpot needs to be able to access your email at all times. This way, you can access all of your email on any device, at any time. When you access your email via IMAP, it keeps the original email on the email server and simply downloads a local copy of the email to your device. IMAP allows you to access their emails across devices. If you check your email on a computer, there won't be any emails to show you since they were already downloaded to your mobile phone.
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Once it's downloaded to your device, it is removed from the email server and only stored locally on your machine.įor example, if you have your email set up via POP3 and open your email on your mobile device, it will download the emails there. When you open your email client, the email client will actually download the email to your device. When an email is sent to your email address, it's stored on your email server. POP3 downloads the email to your machine. POP3 and IMAP are both methods used to access your email from a server. HubSpot only provides the ability for users to connect their inboxes to HubSpot via IMAP. Can I connect my inbox to HubSpot via POP3? You can also track any email sent from your CRM in your connected inbox's Sent folder (Google Apps, Gmail, and Office 365 inboxes only). What does connecting an inbox to HubSpot do?Īfter you connect your inbox, any replies to emails that you sent from the CRM, or from your mail client using the HubSpot sales email extension, will then automatically log in your CRM. A connected inbox is required to send emails through the CRM and make use of certain Sales Hub and Service Hub features. Find answers and general information quickly regarding connecting your email inbox to HubSpot.
